EFFECTIVE DATE: December 10, 2019
a) “Contact Information” means (i) your name, (ii) your physical address, (iii) your email address and
(iv) your telephone number.
b) “Effective Date” means the date set forth at the beginning of this document.
c) Astar VPN means any parent, subsidiary, member, officer, director, employee, or agent of Astar VPN or any company under common control with Astar VPN.
g) “User Account” means an account permitting access to the Service, with which is associated a user name and password.
h) “User Account Information” means information that identifies you to the Service, including your user name, password, internet protocol address, and MAC address.
i) “User Content” means images, comments, and other materials that you post to the Service.
3. Types of Personal Information We Collect
Astar VPN collects the following types of Personal Information through the Service:
a) Contact Information;
b) User Account Information;
4. Mechanisms for Collection of Personal Information
5. Purpose of Collection and Use of Personal Information
Astar VPN uses Personal Information to:
- operate and improve the Service;
- target offers to users;
- administer the Service’s facilities for communications among and between users and the public in general;
- evaluate eligibility of customers for certain offers, products or services;
- evaluate the types of offers, products or services that may be of interest to users;
- provide user support;
- communicate with users regarding support, security, technical issues, commerce, marketing, and transactions;
- facilitate marketing, advertising, surveys, contests, sweepstakes and promotions;
- administer the Service, User Accounts and transactions with respect to User Accounts;
- administer and carry out our obligations under contracts and to comply with the law.
6. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our service. Non-personal identification information may include (but not limited to) the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
7. Storage and Security
We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from the Service. We also are not responsible for the actions of any third parties that may receive any such information.
We may transfer your information to, or maintain it on, computers located outside of your country, in a location having laws that are less protective of your privacy.
We will retain Personal Information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal.
8. E-mail Policies
Astar VPN reserves the right to send you e-mail relating to your account and to the Service. You cannot opt-out of receiving such e-mails, and you agree to receive them.
9. No Responsibility for Privacy Practices of Third Parties
10. Interactions With Others
The Service may contain areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review goods, services vendors, and submit media content. Such use is subject to our Terms of Service, and may be viewed by the public at large. Any information, including Personal Information, that you post there will be public, and therefore anyone who accesses such postings will have the ability to read, collect and further disseminate such information.
11. Refund Policy
You may cancel your account with a full refund within 7 days of your initial purchase.Refunds beyond the 7-day purchase window will be considered, at the sole discretion of Astar VPN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Astar VPN to resolve the issue. In this case, Astar VPN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable. Refunds are generally processed within three (3) days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency.Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: firstname.lastname@example.org.